/* vq-helpdesk-tickets — email-style agent workspace (Help Scout inspired) */
:root{
  --accent:#d9a441;
  --accent-d:#b9862f;
  --bg:#0b0b0e;
  --card:#141417;
  --closed:#a39e93;
  --font-body:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
  --font-display:'Space Grotesk','Inter',system-ui,sans-serif;
  --font-mono:'IBM Plex Mono',ui-monospace,monospace;
  --high:#e5484d;
  --ink:#ece7db;
  --line:rgba(236,231,219,.12);
  --low:#a39e93;
  --medium:#d9a441;
  --muted:#a39e93;
  --new:#7fb069;
  --note:#141417;
  --note-line:rgba(236,231,219,.12);
  --open:#7fb069;
  --panel:#141417;
  --panel2:#1c1c21;
  --pending:#d9a441;
  --radius:3px;
  --resolved:#a39e93;
  --urgent:#e5484d;
  --font-body:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
  --font-display:'Space Grotesk','Inter',system-ui,sans-serif;
  --font-mono:'IBM Plex Mono',ui-monospace,monospace;
}
*{box-sizing:border-box;}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;}
button{font:inherit;cursor:pointer;}
input,select,textarea{font:inherit;}
a{color:var(--accent);}

/* top bar */
.topbar{height:56px;background:var(--panel);color:var(--ink);display:flex;align-items:center;gap:8px;padding:0 16px;position:sticky;top:0;z-index:50;}
.brand{font-weight:700;font-size:16px;margin-right:12px;white-space:nowrap;}
.brand small{font-weight:400;color:#9fb0c3;font-size:11px;margin-left:6px;}
.navbtn{background:transparent;border:0;color:#cdd8e4;padding:8px 12px;border-radius:3px;}
.navbtn:hover{background:#2a3949;color:var(--ink);}
.navbtn.active{background:var(--accent);color:var(--ink);}
.topbar .spacer{flex:1;}
.acting{display:flex;align-items:center;gap:6px;color:#cdd8e4;font-size:12px;}
.acting select{background:#2a3949;color:var(--ink);border:1px solid #3c4f64;border-radius:3px;padding:5px 8px;}
.btn{background:var(--accent);color:var(--ink);border:0;border-radius:3px;padding:8px 14px;font-weight:600;}
.btn:hover{background:var(--accent-d);}
.btn.ghost{background:var(--panel);color:var(--ink);border:1px solid var(--line);}
.btn.ghost:hover{background:color-mix(in srgb, #f0f3f7 16%, transparent);}
.btn.danger{background:#d63a3a;}
.btn.small{padding:5px 10px;font-size:12px;border-radius:3px;}

/* breach banner */
.breach-banner{background:color-mix(in srgb, #fdecec 16%, transparent);border-bottom:2px solid var(--urgent);color:color-mix(in srgb, #a02020 55%, #ece7db);padding:10px 16px;display:flex;align-items:center;gap:10px;font-weight:600;}
.breach-banner button{margin-left:auto;}

/* layout */
.workspace{display:flex;height:calc(100vh - 56px);min-height:0;}
.ticket-list{width:340px;min-width:300px;background:var(--card);border-right:1px solid var(--line);display:flex;flex-direction:column;}
.list-tools{padding:10px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px;}
.status-tabs{display:flex;flex-wrap:wrap;gap:4px;}
.stab{border:1px solid var(--line);background:var(--panel);border-radius:3px;padding:4px 10px;font-size:12px;color:var(--muted);}
.stab.active{background:var(--panel);color:var(--ink);border-color:var(--panel);}
.stab .n{opacity:.7;margin-left:4px;}
.row2{display:flex;gap:6px;}
.row2 input,.row2 select{border:1px solid var(--line);border-radius:3px;padding:6px 8px;font-size:12px;}
.row2 input{flex:1;min-width:0;}
.tickets{overflow-y:auto;flex:1;}
.trow{padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer;display:flex;gap:8px;align-items:flex-start;}
.trow:hover{background:var(--panel2);}
.trow.sel{background:color-mix(in srgb, #eaf1fd 16%, transparent);border-left:3px solid var(--accent);padding-left:9px;}
.trow.breached{border-left:3px solid var(--urgent);padding-left:9px;}
.trow .cb{margin-top:3px;}
.trow .main{flex:1;min-width:0;}
.trow .subj{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.trow .meta{color:var(--muted);font-size:12px;display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-top:2px;}
.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);display:inline-block;}
.presence-dot{width:8px;height:8px;border-radius:50%;background:#1f9d55;display:inline-block;}
.pill{display:inline-block;padding:1px 8px;border-radius:3px;font-size:11px;font-weight:700;color:var(--ink);}
.p-Urgent{background:var(--urgent);} .p-High{background:var(--high);} .p-Medium{background:var(--medium);} .p-Low{background:var(--low);}
.s-New{background:var(--new);} .s-Open{background:var(--open);} .s-Pending{background:var(--pending);} .s-Resolved{background:var(--resolved);} .s-Closed{background:var(--closed);}
.bulkbar{padding:8px 10px;border-top:1px solid var(--line);display:flex;gap:6px;align-items:center;background:var(--panel2);font-size:12px;}

/* conversation */
.conv{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--card);}
.conv-head{padding:12px 16px;border-bottom:1px solid var(--line);}
.conv-head h2{margin:0 0 6px;font-size:16px;}
.status-pills{display:flex;gap:6px;flex-wrap:wrap;}
.spill{border:1px solid var(--line);background:var(--panel);border-radius:3px;padding:3px 10px;font-size:12px;color:var(--muted);}
.spill.active{color:var(--ink);border-color:transparent;}
.spill.s-New.active{background:var(--new);} .spill.s-Open.active{background:var(--open);}
.spill.s-Pending.active{background:var(--pending);} .spill.s-Resolved.active{background:var(--resolved);} .spill.s-Closed.active{background:var(--closed);}
.collision{background:color-mix(in srgb, #fff3e0 16%, transparent);border-bottom:1px solid var(--line);color:color-mix(in srgb, #8a5a00 55%, #ece7db);padding:8px 16px;font-size:13px;}
.thread{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:var(--panel2);}
.msg{max-width:78%;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:10px 12px;}
.msg .who{font-size:12px;color:var(--muted);margin-bottom:4px;}
.msg .when{font-size:11px;color:#9aa7b5;margin-top:6px;}
.msg.agent{align-self:flex-end;background:color-mix(in srgb, #eef4ff 16%, transparent);border-color:var(--line);}
.msg.note{align-self:stretch;max-width:100%;background:var(--note);border-color:var(--note-line);}
.msg.note .who{color:color-mix(in srgb, #8a6d00 55%, #ece7db);font-weight:700;}
.msg .body{white-space:pre-wrap;}
.composer{border-top:1px solid var(--line);padding:12px 16px;background:var(--panel);}
.composer .mode{display:flex;gap:8px;margin-bottom:8px;align-items:center;}
.composer textarea{width:100%;min-height:90px;border:1px solid var(--line);border-radius:3px;padding:10px;resize:vertical;}
.composer textarea.note-mode{background:var(--note);border-color:var(--note-line);}
.composer .tools{display:flex;gap:8px;margin-top:8px;align-items:center;flex-wrap:wrap;}
.composer select{border:1px solid var(--line);border-radius:3px;padding:6px 8px;font-size:12px;max-width:220px;}
.empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--muted);background:var(--panel2);}

/* right rail */
.rail{width:290px;min-width:260px;background:var(--card);border-left:1px solid var(--line);overflow-y:auto;padding:14px;}
.rail h4{margin:0 0 8px;font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);}
.rcard{border:1px solid var(--line);border-radius:var(--radius);padding:10px 12px;margin-bottom:14px;}
.rcard .big{font-weight:700;}
.rcard select{width:100%;border:1px solid var(--line);border-radius:3px;padding:7px 8px;margin-top:6px;}
.sla-row{display:flex;justify-content:space-between;padding:6px 0;border-bottom:1px dashed var(--line);font-size:13px;}
.sla-row:last-child{border-bottom:0;}
.sla-ok{color:var(--resolved);font-weight:700;}
.sla-warn{color:var(--high);font-weight:700;}
.sla-bad{color:var(--urgent);font-weight:700;}
.hist{font-size:12px;color:var(--muted);cursor:pointer;padding:4px 0;}
.hist:hover{color:var(--accent);}

/* pages */
.page{max-width:1080px;margin:24px auto;padding:0 16px;}
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:20px;}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:16px;}
.card .k{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.5px;}
.card .v{font-size:28px;font-weight:800;margin-top:4px;}
.card .v.red{color:var(--urgent);} .card .v.green{color:var(--resolved);}
table.grid{width:100%;border-collapse:collapse;background:var(--card);border-radius:var(--radius);overflow:hidden;}
table.grid th,table.grid td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;font-size:13px;}
table.grid th{background:var(--panel2);color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px;}
.sec{margin:22px 0;}
.sec h3{margin:0 0 10px;}

/* portal */
.portal-login{max-width:420px;margin:60px auto;background:var(--card);border:1px solid var(--line);border-radius:3px;padding:28px;}
.portal-login h2{margin-top:0;}
.portal-login input{width:100%;border:1px solid var(--line);border-radius:3px;padding:10px;margin:8px 0;}
.pticket{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;margin-bottom:10px;cursor:pointer;}
.pticket:hover{border-color:var(--accent);}
.ptimeline{display:flex;gap:6px;margin:10px 0;flex-wrap:wrap;}
.ptick{font-size:11px;padding:3px 9px;border-radius:3px;background:color-mix(in srgb, #eef1f5 16%, transparent);color:var(--muted);}
.ptick.done{background:color-mix(in srgb, #e6f6ee 16%, transparent);color:var(--resolved);}

/* modal */
.overlay{position:fixed;inset:0;background:rgba(20,30,40,.5);display:flex;align-items:center;justify-content:center;z-index:100;}
.modal{background:var(--panel);border-radius:3px;padding:22px;width:520px;max-width:94vw;max-height:90vh;overflow-y:auto;}
.modal h3{margin-top:0;}
.modal label{display:block;font-size:12px;color:var(--muted);margin:10px 0 4px;font-weight:600;}
.modal input,.modal select,.modal textarea{width:100%;border:1px solid var(--line);border-radius:3px;padding:9px 10px;}
.modal textarea{min-height:90px;resize:vertical;}
.modal .foot{display:flex;justify-content:flex-end;gap:8px;margin-top:16px;}
.kb-body{white-space:pre-wrap;background:var(--panel2);border:1px solid var(--line);border-radius:3px;padding:14px;}
.kbart{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;margin-bottom:10px;}

.toast{position:fixed;bottom:20px;right:20px;background:var(--panel);color:var(--ink);padding:10px 16px;border-radius:3px;z-index:200;box-shadow:none;}
@media (max-width:1100px){.rail{display:none;}.ticket-list{width:280px;}}

/* ===== vq reskin normalization (auto-generated) ===== */
body{font-family:var(--font-body);background:var(--bg);color:var(--ink);}
h1,h2,h3,h4,.brand,.logo{font-family:var(--font-body);}
button{font-family:var(--font-body);}

/* ===== mobile: stack list above conversation (auto) ===== */
@media (max-width:720px){
  .workspace{flex-direction:column;height:auto;min-height:calc(100vh - 56px);}
  .ticket-list{width:100%;min-width:0;border-right:none;border-bottom:1px solid var(--line);max-height:44vh;}
  .conv{min-height:60vh;}
}

/* ===== mobile: topbar nav becomes horizontal scroll (auto) ===== */
@media (max-width:720px){
  .topbar{flex-wrap:nowrap!important;overflow-x:auto;height:auto;min-height:56px;scrollbar-width:none;}
  .topbar::-webkit-scrollbar{display:none;}
  .topbar .navbtn{flex-shrink:0;}
  .topbar .brand{flex-shrink:0;}
  .workspace{height:auto;min-height:calc(100vh - 56px);}
}